Support
We're here to help you
๐ง Contact Us
For any questions, issues, or feedback, please reach out to us:
Email: support@prompt-genie.xyz
We typically respond within 24 hours.
โ Frequently Asked Questions
How do I get started?
Simply download Prompt Genie from the App Store, open the app, and choose from 80+ ready-to-use prompts. You'll get 3 free credits to try it out!
How do prompts work?
Prompt Genie makes AI writing incredibly simple:
- No prompt writing needed - We've already created professional prompts for you
- Just provide context - Tell us what you need in simple words
- Use examples - Click on example suggestions to quickly fill in your request
- Get professional results - AI generates polished, ready-to-use content
For example, select "Professional Email Response" and simply write: "Reply to client asking about project timeline. My name is John from TechCorp"
How do I respond to emails I receive?
The fastest way to create professional responses:
- Copy the email you received (from Mail, Gmail, etc.)
- Open Prompt Genie and select "Professional Response"
- Paste the email into the input field
- Tap Generate - get a perfect response ready to send!
Pro tip: You can add extra context like "make it more friendly", "keep it brief", or "decline politely" to customize the response tone and style.
How do credits work?
Each generation costs 1 credit. Credits never expire and work with all prompts. You can purchase credits in affordable packages:
- Starter Pack: 100 credits - $2.99
- Popular Pack: 300 credits - $7.99 (Best Value!)
- Pro Pack: 1000 credits - $19.99 (Most Popular!)
Can I use my own data in prompts?
Yes! Save your personal information (name, company, email, etc.) in your profile once, and it will automatically fill in relevant prompts. You can use variables like {name}, {company}, {email} in any prompt.
What languages are supported?
Prompt Genie supports 6 languages:
- English ๐ฌ๐ง
- Spanish ๐ช๐ธ
- Russian ๐ท๐บ
- French ๐ซ๐ท
- Italian ๐ฎ๐น
- German ๐ฉ๐ช
What AI model does it use?
Prompt Genie is powered by Claude 3.5 Haiku from Anthropic - the fastest and most efficient AI model available.
Can I export or share generated content?
Absolutely! You can:
- Copy to clipboard
- Send via Email
- Send via iMessage/SMS
- Share to any app
Is my data private?
Yes! Your personal information is stored only on your device and never shared with third parties. Generated content is processed through Claude AI's secure API.
How do I restore my purchases?
Go to the Purchase screen and tap "Restore Purchases" at the bottom. Your credits will be automatically restored.
Can I get a refund?
All purchases are handled through the App Store. For refunds, please contact Apple Support directly or visit your purchase history in the App Store app.
The app isn't working properly. What should I do?
Try these steps:
- Make sure you have the latest version of the app
- Check your internet connection
- Restart the app
- If the problem persists, contact us at support@promptgenie.app
๐ก Tips & Tricks
Get Better Results
- Be specific with your input - the more details, the better the output
- Use the example prompts as a starting point
- Save frequently used prompts to Favorites
- Fill in your profile to auto-personalize content
Save Time
- Use variables like {name}, {company}, {email} in your inputs
- Check your History to reuse previous generations
- Tap on examples to quickly fill in the input field
Customize Your Experience
- Switch between Dark and Light themes in Settings
- Change the app language to match your preference
- Enable or disable sounds and haptic feedback
๐ Updates
We regularly update Prompt Genie with new features, prompts, and improvements. Make sure to keep your app up to date!
Current Version: 1.0.0
โ๏ธ Feedback
We love hearing from our users! If you have suggestions for new prompts, features, or improvements, please email us at support@prompt-genie.xyz